Your Privacy Is Our Responsibility
xbeje places the highest importance on protecting every user's personal information. In this policy, learn how we collect, use, and keep your data safe.
1. Introduction & Scope
This Privacy Policy ("Policy") applies between the xbeje platform ("we", "our") and its users ("you", "your"). By using our website and services, you are considered to have accepted the terms of this Policy.
xbeje operates an online entertainment platform for users in Bangladesh. We always maintain transparency when collecting and processing your personal information, and we respect your privacy.
This Policy may be updated at any time. For significant changes, we will notify you through your registered contact. The latest version will always be available on this page.
2. What Information We Collect
xbeje may collect various types of information to provide services, manage your account, and ensure security. Details are provided below:
Information You Provide Directly
When you create an account or use our services, you voluntarily provide the following information:
- Full name and date of birth
- Email address and mobile number
- Account login details (username and password)
- Payment-related information — bKash, Nagad, or Rocket number (complete payment details are not stored in our system)
- Document details submitted for identity verification
Automatically Collected Information
When you visit our website, the following technical information may be collected automatically:
- IP address and device identification details
- Browser type, operating system, and device model
- Page visit time, session duration, and browsing activity
- Data collected through cookies and similar tracking technologies
- Transaction history and gaming activity records
Information Received from Third Parties
In some cases we may receive information from third-party sources, such as:
- Payment service providers — transaction confirmation data from bKash, Nagad, and Rocket
- Verification results from identity verification agencies
- Alerts from fraud prevention and risk assessment services
3. Purpose of Using Your Information
xbeje uses your information only for specific, lawful, and transparent purposes. We never use your information for excessive or unrelated purposes.
3.1 Service Delivery & Account Management
- Creating, verifying, and keeping your account active
- Processing deposit and withdrawal transactions — via bKash, Nagad, and Rocket
- Accurately maintaining gaming history and balance
- Providing technical support and customer service
- Managing bonuses and promotional offers
3.2 Security & Compliance
- Detecting and preventing unauthorized account access and fraudulent activity
- Ensuring compliance with responsible gaming policies
- Age verification — our platform is for users aged 21 and above only
- Taking necessary steps to prevent financial crime
- Resolving disputes and meeting legal obligations
3.3 Service Improvement & Communication
- Personalizing your experience and displaying relevant content
- Analyzing and improving platform performance and usability
- Sending important notifications related to your account
- Managing promotional communications with your consent
4. Our Policy on Sharing Information
xbeje never sells your personal information to third parties. However, information may be shared in limited circumstances necessary for operating our services:
Service Partners
Our payment processors (bKash, Nagad, Rocket), identity verification agencies, technology providers, and gaming software providers — such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft — receive only the minimum amount of information required to deliver their services. These partners operate under strict confidentiality agreements.
Legal Obligations
If xbeje is required to disclose information due to a court order, government directive, or legal requirement, it will do so. Where possible, you will be notified in advance.
Business Restructuring
In the event of a merger, acquisition, or asset transfer, information may be transferred to the new operating entity. In such cases, this Privacy Policy will remain in effect and you will be notified.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
5.1 Types of Cookies
- Essential Cookies: These are necessary for the core functionality of the website — maintaining login sessions, ensuring security, and saving form data. These cookies cannot be disabled.
- Functional Cookies: Used to remember your preferences — such as language selection, display settings, and similar choices.
- Analytics Cookies: Help us analyze website usage patterns to improve our services.
- Marketing Cookies: Used to display relevant ads based on your interests — only with your consent.
5.2 Cookie Controls
You can manage cookies from your browser settings. However, disabling essential cookies may cause some features of the website to not work properly.
6. Data Protection Measures
xbeje uses industry-standard technology and processes to protect your information. Our security framework is continuously reviewed and improved.
Encryption Protection
Our platform uses SSL (Secure Socket Layer) encryption. All data exchanged between your browser and our servers is encrypted, making it unreadable to third parties.
Access Control
Only authorized personnel can access your information, and only when needed to deliver services. Every access is logged and regularly reviewed.
Data Storage
Our servers are located in secure data centers and are regularly backed up. Unnecessary or expired data is securely deleted.
Password Protection
Your password is stored using a strong hashing algorithm. No member of our staff can ever view your password — neither can we.
Important: No method of transmitting information over the internet is 100% secure. We are committed to providing maximum protection, but it is your responsibility to keep your account password confidential and not share it with anyone.
7. Data Retention Period
xbeje retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:
- Account Information: For as long as your account is active, and after closure for as long as required to meet legal obligations.
- Transaction Records: For the period required by law to maintain financial records.
- Support Communications: For an appropriate period for dispute resolution and service improvement.
- Analytics Data: Kept in anonymized form after the service improvement work is complete.
- Technical Logs: For a limited period for security review purposes.
After your account closure request, all information except what is required to fulfill legal obligations will be deleted or anonymized within a reasonable time.
8. Your Privacy Rights
xbeje respects your data privacy rights. You may exercise the following rights:
You can find out what information we hold about you and how it is being used. Upon request, we will provide you with a copy.
If any information we hold about you is incorrect, you may request that it be corrected. We will make the correction within a reasonable time.
In certain circumstances, you may request that your information be deleted — however, some information may need to be retained due to legal obligations.
You may request that your information be restricted from use in certain activities — particularly in the case of marketing communications.
You may request your information in a structured, commonly used, machine-readable format.
You have the right to object to certain types of data processing — particularly direct marketing.
To exercise these rights or for any questions, contact us at [email protected]. We will respond to your request within 30 days.
9. Protection of Minors' Information
xbeje strictly operates for users aged 21 and above only. We do not knowingly collect any personal information from minors.
Age is verified at the time of account registration. If we become aware that a user is under 21, their account will be closed immediately and the associated information will be deleted.
If you are aware that a minor has created an account on our platform, please notify us immediately.
10. Third-Party Services & Links
Our platform uses services from gaming software providers — such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Microgaming, NetEnt, Ezugi. These companies have their own privacy policies, which can be found on their respective websites.
For payment processing, we use services from bKash, Nagad, and Rocket. Their own privacy policies apply. xbeje is not responsible for the privacy practices of these third parties.
Our advice — read the privacy policy of any third-party service before using it.
11. Policy Changes & Updates
xbeje reserves the right to change this privacy policy at any time. Reasons for changes may include:
- Changes in legal or regulatory requirements
- Expansion or changes to our services
- Technological improvements
- User feedback and suggestions
For significant changes, we will send a notification to your registered email or on the platform. Continued use of the platform after changes have been made will be considered as your acceptance of the new policy.
The latest version of this policy will always be available on this page. You are advised to visit this page regularly to stay updated.
12. International Data Transfer
In operating our platform, some data may be stored or processed on servers located in various countries. In such cases, we ensure that:
- Data transfers are carried out under appropriate security measures
- Third-party partners are contractually bound to maintain our privacy standards
- Internationally recognised standards for data protection are followed
- Necessary technical and organisational measures are taken to keep your data secure
Have questions about privacy?
Our support team is available 24/7 to assist you — in Bengali and in English.
Contact us via live chat or email: